Laser Tools PrintCache (PCACHE.EXE) Hangs MSD (126306)


The information in this article applies to:
    • Microsoft MS-DOS operating system 6.21
    • Microsoft MS-DOS operating system 6.22
    • Microsoft Windows for Workgroups 3.11
This article was previously published under Q126306

SUMMARY

According to Laser Tools Technical Support, the Laser Tools PrintCache program causes certain versions of Microsoft Diagnostics (MSD) to stop responding (hang) when you choose to view network information.

MORE INFORMATION

The following versions of MSD hang when you choose to view network information if PrintCache (PCACHE.EXE) is loaded as a terminate-and-stay- resident (TSR) program:
    • MSD version 2.10 (included with Microsoft Windows for Workgroups version 3.11)
    • MSD version 2.11 (included with MS-DOS versions 6.21 and 6.22)
This problem with PCACHE.EXE does not occur with earlier versions of MSD (2.00 and 2.01).

WORKAROUNDS

Use either of the following methods to work around this problem:
    • Start MSD with the /I switch to skip hardware detection. Do not choose to view network information.
    • Edit the AUTOEXEC.BAT file and remove or remark the PCACHE.EXE line.
PrintCache is manufactured by Laser Tools, a manufacturer independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type: Major Last Reviewed: 12/13/1999
Keywords: KB126306
©2002 Microsoft Corporation. All rights reserved.